The majority of our products are 100% vegan, with the exception of our goats milk soap. We never test our products on animals or use ingredients where others have tested on animals.

All our soap and skin products are made in Australia, with the majority of our products are made in Creswick in regional Victoria.

Many of our products are 100% natural. As much as possible we use 100% natural essential oils for our scents and natural colours. We occasionally, in selected products, use cosmetic grade synthetic ingredients which may make up up to 2% of a product to create vibrant colours or longer lasting scents.

Any of our products that do not contain essential oils can be used during pregnancy. We offer products that are either unscented or some of our ‘limited-edition’ products may include cosmetic grade fragrances which are suitable during pregnancy.

Many of our products contain nut-based oils such as Macadamia oil and Sweet Almond Oil or nut-products such as Walnut shell. While nut-based products are not included in all our products, our manufacturing equipment is used to manufacture nut-based products. Please see the ingredients list that can be found with each product listing.

You can use Afterpay, Paypal or your Mastercard, Visa or American Express credit card.

All of the prices are displayed and processed in Australian Dollars – AUD. We do not currently collect GST (Goods & Services Tax), so prices do not include tax.

Yes, to selected countries. If a country is not available to purchase our products here you can purchase our products at www.firstnationsgifts.com where international shipping to alternative countries may be available.

When we prepare you order for shipping your order will be allocated an Australia Post tracking number. You will then receive automatic emails providing a status update as to where your package in its journey to you.

Depends. We usually aim to get your order shipped within 24-48hrs. Sometimes there can be intermittent shipping delays, so please allow additional time for your order to be received.

If you have selected, Express Shipping, this can be faster depending on where the parcel is being sent to. If your shipping destination is outside the Express post core shipping areas, it may take longer if you are outside a capital city or major regional centre.

As much as possible we use recycled packaging materials and reuse any wrapping we receive from other suppliers in our supply chain.

We aim to reduce our use of single-use plastic including bubble-wrap in our shipping packaging.

If you have a promo code, you will be asked during checkout to add your promo code. If the code is valid you will then receive the relevant promotion during checkout.

Usually we will have packed your order within 48hrs of your order. You may be able to modify an existing order prior to it being packed and sealed by emailing us at mwerresoapandskin@gmail.com. We will then advise if your order can be modified.

You can reset your password and edit other account details through this link:

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Yes, as long as we have not already packed and sealed or shipped your order. Please email us at mwerresoapandskin@gmail.com for order amendments which may include change of delivery address, changes to types and sizes, adding or removing items. Please ensure you include the order number and full name in the email.

If your product arrives damaged, please take photographs of the original packaging and damage to the product and email us at mwerresoapandskin@gmail.com within 10 days. We will review the damage, and request either that you return the damaged product or we will send you an exchange once the item has been returned or refund the original item if we do not have the original item in stock.

Yes, you can exchange an order if it is unwrapped and still in its original wrapping within 14 days. Please send us an email at info@mwerre.com.au and provide the name of the person who placed the order. We will then provide you with a code to use a credit to exchange the items for alternative items.

Once we approve your refund, we will process the refund amount using the same payment method used in your original order within 10 days.