Return and Refund Policy
Returns & Exchanges
We offer Returns and Exchanges on our products so please see the following FAQ’s for information on product returns.
Can I change my order after I have ordered online?
Yes, as long as we have not already packed and sealed or shipped your order. Please email us at mwerresoapandskin@gmail.com for order amendments which may include change of delivery address, changes to types and sizes, adding or removing items. Please ensure you include the order number and full name in the email.
What happens if my product arrives damaged?
If your product arrives damaged, please take photographs of the original packaging and damage to the product and email us at mwerresoapandskin@gmail.com within 10 days. We will review the damage, and request either that you return the damaged product or we will send you an exchange once the item has been returned or refund the original item if we do not have the original item in stock.
How do I exchange a gift?
Yes, you can exchange an order if it is unwrapped and still in its original wrapping within 14 days. Please send us an email at info@mwerre.com.au and provide the name of the person who placed the order. We will then provide you with a code to use a credit to exchange the items for alternative items.
How and when will I be refunded?
Once we approve your refund, we will process the refund amount using the same payment method used in your original order within 10 days.
