Frequently Asked Questions
Shipping & Delivery
What are the post cut-off dates for Christmas orders?
To give your order the best chance of arriving in time for Christmas here are our recommended dates to place your orders by:
Standard Post: Sunday 11 December
Express Post: Sunday 18 December
Standard Post: Sunday 6 December
Express Post: Sunday 14 December
Do you ship internationally?
How do I track my order?
When we prepare you order for shipping your order will be allocated an Australia Post tracking number. You will then receive automatic emails providing a status update as to where your package in its journey to you.
How long will my order take to arrive?
Depends. We usually aim to get your order shipped within 24-48hrs. Covid19 has caused intermittent shipping delays, along with floods so please allow additional time for your order to be received.
What packaging will my order come in? Is it sustainable?
As much as possible we use recycled packaging materials and reuse any wrapping we receive from other suppliers in our supply chain.
We aim to reduce our use of single-use plastic including bubble-wrap in our shipping packaging.