Privacy Policy
This Privacy Policy governs the way your personal information is handled after that information is collected through the website www.mwerre.com.au
Manner and Collection Of Personal Information
The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:
- Your personal details about your address, name, contact details;
- What, how and when you buy or are buying from us;
- Any other information requested or otherwise provided to us; and
- Other purposes to the fullest extent permissible by law.
How We Collect Personal Information
Most of the personal information we collect and hold about you is from your direct dealings with us. We may
Mwerre – Soap & Skin Last updated: 12/07/2026
Mwerre (“Mwerre,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose and protect personal information when you visit mwerre.com.au (the “Website”), make a purchase, sign up to our mailing list, or otherwise interact with us.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
It is a condition of the use of the Website that you agree to the terms and conditions of this privacy policy, it is deemed acceptance if you use the Website or any of it’s services. By using our Website, you agree to the collection and use of your personal information as described in this notice.
1. Who We Are
Mwerre is a skincare brand based in Victoria, Australia, creating handmade soap and bath products.
Business name: Mwerre ABN: 626 990 314 Email: [email protected]
2. Personal Information We Collect
We may collect the following types of personal information:
- Contact details — name, email address, phone number, billing and shipping address
- Account information — username, password, order history, wishlist items (if you create an account)
- Payment information — as processed securely by our payment providers (Stripe / PayPal / WooCommerce Payments); we do not store full credit card details on our servers
- Order and transaction information — products purchased, order value, delivery details
- Communications — messages you send us via our contact form, email, or social media
- Marketing preferences — whether you’ve subscribed to our newsletter or opted in/out of marketing
- Technical information — IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies (see Section 5)
- Wholesale/corporate enquiries — business name, ABN, and contact details if you enquire about wholesale, corporate gifting, or stockist arrangements
We do not intentionally collect sensitive information (such as health information) unless you voluntarily provide it (for example, in a product enquiry about skin conditions), and only where necessary to respond to you.
3. How We Collect Personal Information
We collect personal information when you:
- Browse our Website (via cookies and tracking technologies)
- Create an account, place an order, or check out as a guest
- Subscribe to our email newsletter or a pop-up offer
- Contact us via our contact form, email, phone, or social media
- Enquire about wholesale, stockist, or corporate gifting arrangements
- Interact with our social media pages (Facebook, Instagram, Pinterest)
4. Why We Collect, Use and Disclose Personal Information
We collect and use personal information to:
- Process and deliver your orders, including sharing necessary details with couriers/shipping providers
- Manage your account, wishlist, and order history
- Respond to enquiries and provide customer support
- Send order confirmations, shipping updates, and transactional communications
- Send marketing communications and promotional offers, where you have opted in (see Section 6)
- Improve our Website, products, and customer experience
- Run and measure the performance of our advertising, including on Meta (Facebook/Instagram) and Pinterest
- Comply with legal, tax, and regulatory obligations
- Detect and prevent fraud or misuse of our Website
5. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies, including:
- Essential cookies — required for core site functionality (cart, checkout, account login)
- Analytics cookies — [e.g. Google Analytics] to understand how visitors use our Website
- Advertising/retargeting pixels — including the Meta (Facebook) Pixel and Pinterest Tag, which help us show relevant ads to past visitors and measure ad performance on those platforms. These tools may collect information about your browsing behaviour and share it with Meta and Pinterest in accordance with their own privacy policies.
You can control or disable cookies through your browser settings, though this may affect how the Website functions. Where required, we will seek your consent to non-essential cookies via a cookie banner.
6. Direct Marketing
If you subscribe to our newsletter (including via a pop-up), we may send you marketing emails about new products, promotions, and offers. You can opt out at any time by:
- Clicking “unsubscribe” in any marketing email
- Contacting us directly at [email protected]
We will not send you marketing communications if you have opted out, though we may still send transactional emails (e.g. order confirmations) related to purchases you make.
7. Disclosure of Personal Information
We may disclose your personal information to trusted third parties who help us operate our business, including:
- Payment processors (e.g. Stripe/PayPal/WooCommerce Payments) to process transactions
- Shipping and courier providers (e.g. Australia Post, Pack&Send) to deliver your order
- Email marketing platforms (e.g. Mailchimp/Klaviyo) to send newsletters and promotions
- Website hosting and IT service providers
- Advertising platforms (Meta/Facebook, Pinterest) for marketing and retargeting purposes
- Professional advisers (accountants, lawyers) where necessary
- Government or regulatory bodies, where required by law
We do not sell your personal information to third parties.
8. Overseas Disclosure
Some of the third parties listed above (for example, Meta, Pinterest, and certain hosting or email platforms) may store or process data on servers located outside Australia, including in the United States. Additionally, if you place an order for delivery outside Australia, your personal information will necessarily be disclosed to overseas shipping and customs providers to complete delivery.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles, though the protections in the recipient country may differ from those in Australia.
9. Data Security
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure, including using secure servers, restricted access, and encrypted payment processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Access, Correction and Complaints
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your account or personal information, subject to our legal obligations (e.g. retaining transaction records for tax purposes)
- Lodge a complaint about how we’ve handled your personal information
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe (generally 30 days).
If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
11. Children’s Privacy
Our Website and products are not directed at children, and we do not knowingly collect personal information from children under 18 without parental consent.
12. Links to Other Websites
Our Website may contain links to third-party websites (including social media platforms). We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies separately.
13. Jurisdiction
This Privacy Policy is governed by the laws as they apply in Victoria, Australia. In the event of a dispute You agree to submit to the exclusive jurisdiction of the courts as it applies in Victoria, Australia.
14. More information
More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at www.oaic.gov.au (email: [email protected]) (Australia).
15. Updates
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date
15. Contact Us
If you have any questions about this Privacy Notice or how we handle your personal information, please contact us: Email: [email protected] Website: mwerre.com.au