Frequently Asked Questions FAQs

Mwerre is a word from Arrernte language of Central Australia. It translates to “good”, “well” or “beautiful”. The name reflects our belief that self-care should feel good, do good and create positive impact.

Yes. Mwerre Soap & Skin is a proudly Aboriginal-owned Australian business founded by Arrernte woman Liz Liddle.

Mwerre is an Australian-owned, regional-based business in Victoria creating handcrafted soap and body products inspired by Australia’s landscapes, colours, botanicals and the essence of Country

Mwerre combines artisan soap and bath product manufacturing with Australian native botanicals, desert-inspired colours, ethical production and Aboriginal ownership.

Our products are inspired by Country and created to provide a uniquely Australian self-care spa experience while contributing to Aboriginal economic participation and entrepreneurship.

Mwerre is a word from Arrernte language of Central Australia. It translates to “good”, “well” or “beautiful”. The name reflects our belief that self-care should feel good, do good and create positive impact.

Yes. Our soaps are handcrafted in small batches using traditional artisan cold-process soap-making methods.

Our soaps are made using carefully selected plant-based oils, clays, native and other botanicals, pure  essential oils and nature inspired colourants.

Depending on the variety, ingredients may include:

• Olive oil
• Coconut oil
• Rice bran oil
• Castor oil
• Shea butter
• Australian Indigenous clays
• Native botanicals
• Essential oils

Mwerre soaps contain natural oils, clays, botanicals and pure essential oils. We focus on quality but using nature-grown and nature-identical ingredients and avoid unnecessary additives where possible.

Many customers with sensitive skin enjoy our soaps because they are formulated with nourishing oils, natural essential oils, natural colourants, are full of glycerin and have gentle cleansing properties.

However, every person’s skin is different. We recommend reviewing ingredient and allergan lists carefully and performing a patch test if you have known sensitivities.

Our soaps are not intended to treat or cure skin conditions. While natural products can support mild skin conditions soap products may irritate skin conditions, so if you have a diagnosed condition we recommend seeking advice from a healthcare professional for eczema-specific concerns.

Our soaps are not intended to treat or cure skin conditions. While natural products can support mild skin conditions soap products may irritate skin conditions, so if you have a diagnosed condition we recommend seeking advice from a healthcare professional for eczema-specific concerns.

The majority of our products are vegan-friendly and do not include any animal products. Product descriptions will clearly identify any exceptions.

Yes. Mwerre products are cruelty-free and are not tested on animals.

We do not use ingredients where others have tested on animals.

No. Mwerre soaps are palm oil free.

The majority of our products are vegan, with the exception of our limited-edition goats milk soap. We do not use tallow and never test our products on animals or use ingredients where others have tested on animals.

The lifespan of a soap bar depends on frequency and type of use and storage conditions. To maximise longevity, allow the soap to dry between uses and store it on a draining soap dish, rack or in a soap bar hanger.

Handmade soap is manufactured using a hot or cold-process method which retains naturally occurring glycerine that is produced during the soap-making process. This natural glycerine is a skin-loving ingredient that helps attract moisture to the skin and contributes to a rich, creamy lather.

Many commercial soaps remove glycerine and are actually solid synthetic detergents instead of traditional soap made by a process called Saponification.

All our soap and skin products are made in Australia, with the majority of our products are made in our little factory in regional Victoria. Some of our accessories are sourced from Australian suppliers and are created overseas.

Many of our products are 100% natural. As much as possible we use 100% natural essential oils for our scents and natural colours. We occasionally, in selected products, use cosmetic grade synthetic ingredients which may make up up to 2% of a product to create vibrant colours or longer lasting scents.

Some of our products contain nut-based oils such as Macadamia oil and Sweet Almond Oil or nut-products such as Walnut shell. While nut-based products are not included in all our products, our manufacturing equipment is used to manufacture nut-based products. Please see the ingredients list that can be found with each product listing for further details.

Any of our products that do not contain essential oils can be used during pregnancy. We offer products that are either unscented or some of our ‘limited-edition’ products may include cosmetic grade fragrances which are suitable during pregnancy.

All of the prices are displayed and processed in Australian Dollars – $AUD. We collect GST (Goods & Services Tax), so prices include a tax rate of 10% for Australian orders.

Yes, to selected countries. If a country is not available to purchase our products here you can purchase our products at www.firstnationsgifts.com where international shipping to alternative countries may be available.

When we prepare you order for shipping your order will be allocated an Australia Post tracking number. You will then receive automatic emails providing a status update as to where your package in its journey to you.

Depends. We usually aim to get your order shipped within 24-48hrs. Sometimes there can be intermittent shipping delays and delays due to stock management, so please allow additional time for your order to be received.

If you have selected, Express Shipping, this can be faster depending on where the parcel is being sent to. Noting that this is express from the time of posting and does not include express order packing. If your shipping destination is outside the Express post core shipping areas, it may take longer if you are outside a capital city or major regional centre.

We use new packaging for our online orders.

For our wholesale/retailer orders, as much as possible we use recycled and repurposed packaging materials and reuse any wrapping we receive from other suppliers in our supply chain to reduce waste into landfill.

If you have a promo code, you will be asked during checkout to add your promo code. If the code is valid you will then receive the relevant promotion during checkout.

Generally, we will have packed your order within 24-48hrs of your order. You may be able to modify an existing order prior to it being packed and sealed by emailing us at [email protected]. We will then advise if your order can be modified.

You can reset your password and edit other account details through this link:

Reset my password

Yes, as long as we have not already packed and sealed or shipped your order. Please email us at [email protected] for order amendments which may include change of delivery address, changes to types and sizes, adding or removing items. Please ensure you include the order number and full name in the email.

If your product arrives damaged, please take photographs of the original packaging and damage to the product and email us at [email protected] within 10 days. We will review the damage, and either:

• request that you return the damaged product and we will send you an exchange once the item has been returned, or
• refund the original item if we do not have the original item in stock or suitable alternative.

Yes, you can exchange an order if it is unwrapped and still in its original wrapping within 14 days. Please send us an email at [email protected] and provide the name of the person who placed the order. We will then provide you with a code to use a credit to exchange the items for alternative items.

Once we approve your refund, we will process the refund amount using the same payment method used in your original order generally within 5 business days.