Handmade | Natural | Body Care Products

Privacy Policy

This Privacy Policy governs the way your personal information is handled after that information is collected through the website www.mwerre.com.au

The Website is operated by Mwerre ABN 626 990 314 (“Mwerre”).

Any reference to “Mwerre’, “we”, “our” or “us” in this document means a reference to Mwerre. Any reference to “you’ or “your” means a reference to the user of the Website and/or a person whose personal information is collected through the Website.

It is a condition of the use of the Website that you agree to the terms and conditions of this privacy policy, it is deemed acceptance if you use the Website or any of it’s services.

Manner and Collection Of Personal Information
The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:

  • Your personal details about your address, name, contact details;
  • What, how and when you buy or are buying from us;
  • Any other information requested or otherwise provided to us; and
  • Other purposes to the fullest extent permissible by law.

How We Collect Personal Information
Most of the personal information we collect and hold about you is from your direct dealings with us. We may sometimes collect your personal information other than from you directly. For example from other suppliers who, in common with us, have a relationship with you. The website may contain external links; these are links to third-party websites. By clicking on such an external link, the website user will be taken to another website, owned by the third party.

Use Of Personal Information
Personal information includes the information specific to you. Personal information identifies you. We collect and personal information to:
offer you the products and services through the Website;

  • internal business and recordkeeping;
  • contacting you including for marketing purposes;
  • better understand our customer’s needs;
  • provide to 3rd parties to fulfil your service and product other needs; and
  • other purposes not prohibited by law.

When we collect personal information about you, we do so by making a record of it. We do this when you visit our Website and/or when:

  • You register with us, for example to create an account; and
  • You communicate with us online.

We provide information and services through a range of digital and online services including websites email, online advertisements and social media profiles. These services may be operated by us to provide a consistent experience, personalised to your use of each of those services and provide targeted marketing.

We will disclose your information to conduct the business via the Website and for all other purposes from time to time unless prohibited by law.

Whilst we maintain all appropriate security mechanisms there is always a risk with respect to information use and/or abuse on the Internet. Likewise, no information communicated via the Website can be absolutely secure and you need to exercise caution with respect to your personal information disclosed over the internet and/or the Website.

Please note we cannot be held liable for the protection and the privacy of information when visiting third-party websites. Therefore, website users should exercise caution when visiting third-party websites and verify if that website is governed by a legal privacy statement that protects their personal information.

A cookie is a piece of information that allows the server to identify and interact more effectively with your device. The cookie assists us in maintaining the continuity of your browsing session (e.g. to maintain a shopping cart) and remembering your details and preferences when you return. Other technologies that may be used with Digital Services include web beacons (which may operate in conjunction with cookies), Flash local stored objects and JavaScript. Some of these cookies and other technologies. You can configure your web browser to reject and delete cookies and block JavaScript. You can control your preferences regarding Flash local stored objects.

We may use Cookies on the Website. We may use Cookies to identify which pages are being used, to improve our website and for other lawful purposes from time to time. We may use web beacons on the Website.

Our systems record a variety of information in relation to interactions with our online services. This can include information about software versions used, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered and user activity such as links clicked.

Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.

Disclosure Of Personal Information
When we collect, hold and use your personal information, we do so primarily to sell and promote goods and services to you and to improve on the range of our offerings. For example:

  • To learn of your likely preferences so that we may promote goods and services to you in a way which may be of most interest to you. This includes the products and services of our suppliers and other trusted partners who offer products and services that may be of interest to you;
  • To assist in investigating your complaints and enquiries;

We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you. For example:

  • we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling businesses; If required by law; and
  • Other lawful purposes.

We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this.
You consent to the disclosure of your personal information by your providing of your personal information to us.

Control Of Your Personal Information

Choice and Consent: you have a choice not to provide your personal information to us. If you do provide your personal information it is on the basis that you consent terms and conditions set out in this document.

Access: We will agree to provide you with access to any of your personal information we hold (except in limited circumstances recognised by law) upon your written request. If you wish to access your personal information or have an enquiry about privacy, please Contact Us via the Website.

Correction of personal information: If you need to correct your personal information, please contact us.

Restrict: you can choose to restrict the collection or use of your personal information by writing to us.

Unsubscribe: you can unsubscribe from our marketing or email databases in writing.

Complaints About Personal Information
If you wish to complain about a breach of the privacy rules that bind us, you may contact us at the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.

This privacy policy is current at the date below. We may change it periodically.

Cookies and Third Party Websites
The Website might contain links or information to 3rd party websites. Disclosure to third party websites that we do not have control of is not our responsibility. Those third party websites are not subject to this policy. It is on that basis you need to exercise care and caution on third party websites.

Contact Us
You may contact and/or communicate with us by the contact details on our website in respect of this privacy policy.

This Privacy Policy is governed by the laws as they apply in Victoria, Australia. In the event of a dispute You agree to submit to the exclusive jurisdiction of the courts as it applies in Victoria, Australia.

More information
More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at www.oaic.gov.au (email- enquiries@oaic.gov.au) (Australia).

Last update of this policy: 29 November 2022